Last Updated and Effective Date:
February 13, 2026
This Privacy Policy outlines how Aayushcare collects, uses, and protects your personal information when you visit our website, and book consultations
By using our website or booking a consultation, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
A) Personal Information
- Name, age, gender
- Email address, phone number
- Address (for medicine delivery)
- Payment-related details (processed via secure third-party gateways)
B) Medical & Consultation Information
- Medical history and case details shared via forms or consultations
- Consultation notes and prescriptions
- Audio/video recordings of online consultations (with consent)
C) Technical Information
- IP address
- Browser type and device information
- Website usage data (for analytics and performance improvement)
2. How We Use Your Information
Your information is used for the following purposes:
- To provide online and offline homoeopathic consultations
- To evaluate medical history and prescribe treatment
- To process payments and deliver medicines
- To maintain internal medical records
- For internal quality review, training, and research purposes
- To communicate appointment-related updates
- To comply with legal and regulatory requirements
3. Consultation Recordings
- Online consultations may be recorded for internal documentation, quality assurance, training, and research purposes.
- Recordings are stored securely and are not shared publicly.
- Personal and medical data are treated with strict confidentiality.
- By booking and attending an online consultation, you provide informed consent for such recording.
4. Sharing of Information
We do not sell, rent, or trade your personal data.
Your information may be shared only with:
- Authorized medical professionals within our practice
- Payment gateway providers (only transaction-related data)
- Courier and logistics partners (for medicine delivery)
- Legal or regulatory authorities, if required by law
All third parties are expected to maintain confidentiality and data security.
5. International Patients & Data Transfers
- Our services are operated from India.
- If you are accessing our website from outside India, your data may be transferred to and processed in India.
- By using our services, you consent to such cross-border data transfer in accordance with this Privacy Policy.
We take reasonable and appropriate measures to protect your data, including:
- Secure servers and access controls
- Limited access to authorized personnel only
- Confidential handling of medical records
However, no system can guarantee absolute security, and data transmission over the internet is at your own risk.
- Medical and consultation records are retained for as long as necessary for treatment, legal, and record-keeping purposes.
- Data may be retained longer where required by applicable laws or internal medical documentation standards.
Depending on applicable laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Withdraw consent (subject to legal and medical record requirements)
- Request deletion of non-essential personal data
Requests can be made by contacting us at the email provided below.
Our website may use cookies and analytics tools to:
- Improve website functionality
- Understand visitor behavior
- Enhance user experience
You may disable cookies through your browser settings, though some features may be affected.
- Consultations for individuals under 18 years must be conducted with the presence and consent of a parent or legal guardian.
- We do not knowingly collect personal data from minors without parental consent.
11. Emergency Disclaimer
- Our services are not intended for medical emergencies.
- In case of an emergency or severe symptoms, patients must seek immediate care from the nearest hospital or qualified medical professional.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time.
Changes will be effective once posted on this page.
Last Updated and Effective Date:
February 13, 2026
Welcome to Aayushcare,
By accessing this website or booking a consultation (online or offline), you
agree to be bound by the following Terms & Conditions. If you do not agree,
please refrain from using our services.
- We
provide homoeopathic medical consultations through online and
in-clinic modes.
- All
consultations are strictly by prior appointment only.
- The
consultation is based on the information shared by the patient during the
session and through submitted forms.
2. Appointment
& Booking Policy
- All
consultations require advance booking and payment.
- Appointment
slots are reserved exclusively for the patient.
- Delays
in joining or attending may affect the consultation duration and may
impact subsequent scheduled appointments.
3. Online
Consultation Etiquette & Requirements
For online consultations, patients are required to strictly
follow these guidelines:
- Ensure
a stable internet connection.
- Complete
and submit the Google Form / case history form before the
consultation.
- Keep video and audio ON throughout the consultation.
- Join
the consultation on time.
- Sit
upright on a chair, with the device placed on a table (not
on a bed or sofa).
- Avoid
attending from public places, cars, offices.
- Keep hands free, with a notepad and pen available.
- Only
the patient should attend the consultation. A parent or guardian may accompany only if
the patient is below 18 years.
Failure to follow these etiquettes may affect consultation
quality and does not qualify for refund or rescheduling.
4. Patient
Responsibility
Patients are responsible for:
- Providing complete, accurate, and honest medical information.
- Informing
us of any ongoing treatments or medications.
- Understanding
that withholding or misrepresentation of information may impact treatment
outcomes.
5. Medicines & Prescription Policy
- Medicines
are prescribed only after consultation.
- Medicines will be dispensed and couriered
only after full payment.
- International
patients must:
-
Verify
whether medicine courier is permitted in their country before
booking a consultation.
-
Take responsibility for customs clearance,
import regulations, duties, and delays in their country.
- We
are not responsible for customs seizure, delays, or restrictions imposed
by international authorities.
6. Use
of Medicines from Other Sources
- Our
treatment protocol is based on specific medicines, potencies, dosage,
and timing.
- Obtaining homoeopathic medicines from other
sources without our guidance may result in:
-
Improper
dosage
-
Reduced
effectiveness
-
Misuse of medicines
- Patients
are strongly advised to refrain from sourcing medicines elsewhere during treatment.
7. Results
& Medical Disclaimer
- Individual
responses to treatment may vary.
- No
guarantees are made regarding outcomes.
- Homoeopathic consultation is a process,
and results depend on multiple individual factors
8. Limitation
of Liability
To the maximum extent permitted by law:
- We
shall not be liable for indirect, incidental, or consequential damages.
- We
are not responsible for outcomes affected by non-compliance with advice,
etiquette, or treatment protocol.
These Terms & Conditions shall be governed by and
interpreted in accordance with the laws of India, irrespective of the
patient’s location.
We reserve the right to modify these Terms & Conditions
at any time. Continued use of our services constitutes acceptance of updated
terms.
Consultation Recording & Consent
- All online
consultations may be recorded for internal documentation, quality
review, training, and research purposes.
- These
recordings are maintained securely and are not shared publicly.
- Recordings
shall not be shared with the patients under any circumstances.
- Recordings
will be deleted within a period of 30 to 60 days.
- Patient
identity and personal details are handled with strict confidentiality.
- By
booking and attending an online consultation, the patient provides
informed consent for such recording.
- If a
patient does not consent to recording, they must inform us prior to
booking. In such cases, we reserve the right to decline or
reschedule the consultation.
Emergency Care Disclaimer
- Our
online and in-clinic consultations are not intended for medical
emergencies.
- In
case of any medical emergency, severe symptoms, sudden worsening, or
life-threatening condition, patients must seek immediate care from
the nearest hospital, emergency service, or qualified medical practitioner.
- Patients
should not rely on online consultations for emergency medical
situations.
- We
shall not be held responsible for delays in emergency care arising from
reliance on online consultation services.
REFUND & CANCELLATION POLICY
Last Updated and Effective Date:
February 13, 2026
Wefollow a strict no-refund policy, as consultation slots are reserved exclusively for each patient.
Refunds may be considered only under the following circumstances:
- Technicalfailure from our end preventing the consultation.
- Duplicate paymentdue to a system or gateway error.
- Consultationcancelled byus without rescheduling.
Non-Refundable Situations
Refundswill notbe provided for:
- Changeofmindafterbooking or consultation.
- Dissatisfactionbased on expected outcomes.
- Incompleteorincorrect informationprovided by the patient.
- Failure to follow onlineconsultation etiquette.
- Late joiningormissed appointments.
- Approved refunds will be processed via bank transfer only.
- Refund processing may take 7–14 business days, depending on banksand payment gateways.
- Internationalrefundsmay take longer due to:
- Currency conversion
- International banking regulations
- Gatewayprocessing timelines
Package & Medicine Payments
- Consultationfees and medicine chargesare non-refundable once initiated.
Courier charges, customs duties, and international fees are non-refundable.
This policy may be updated periodically.Changes will be reflected on this page
Refund queries:
dralexkp@Aayushcare.com
